Refunds and Returns Policy
Our refund and returns policy is strictly within 14 days of purchase. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our returns policy below.
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable products
- Oracle of Crystals Aura / Room Sprays / Chakra Roller Bottles
To complete your return, we require a receipt or proof of purchase. Please read information below carefully before applying for a return or exchange.
Important Information about Crystals and all Crystal Products
Oracle of Crystals does not exchange, or refund any crystals based on crystalline structure, characteristics, colour variation or change of mind.
Crystal characteristics and crystalline structures vary and may contain small veins, mineral inclusions, small fissures or grooves, which are organic and a natural part of crystals. These should not be viewed as flaws, rather serve as a loving reminder a unique and precious gift from our beautiful mother earth has found its way to you for energetic connection, healing and appreciation.
Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore, no two crystals will ever be the same.
Please zoom in on the product photographs provided with the listing and check the sizing of what you are purchasing to avoid disappointment. We photograph our inventory with the closest representation of natural light however the colour may appear slightly different depending on the device on which you are viewing the listing.
All of our products and crystals at Oracle of Crystals, are packed with love and care and thoroughly inspected before being sent to our customers to ensure your package arrives safely. However, accidents may occur during transit on the rare occasion.
Sale Items
Oracle of Crystals do not offer refunds or exchanges on sale items or change of mind.
We do not allow refunds or exchanges on ANY sale items.
All prices are quoted in Australian dollars (AUD) and all sales are final.
All sale items are final and cannot be returned unless there is deemed to be a major fault.
All other products
Oracle of Crystals offers a 14-day EXCHANGE ONLY policy for ALL products that are in new and unused condition. We will not be held liable for items that are returned and received in broken or damaged condition.
Returned orders must be sent back to Oracle of Crystals within 14 days of purchase. Orders must be in original packaging and items must be in original and new condition. Any sealed poly bags containing products must remain unopened and with a sealed, unbroken label.
You must notify us first via email – prior to returning any item. Please email us on admin@oracleofcrystals.com.au
All returned orders attract a 10% restocking fee.
Please zoom in on the product photographs provided with the listing and check the sizing of what you are purchasing to avoid disappointment. We photograph our inventory with the closest representation of natural light however the colour may appear slightly different depending on the device on which you are viewing the listing.
All of our products and crystals at Oracle of Crystals, are packed with love and care and thoroughly inspected before being sent to our customers to ensure your package arrives safely. However, accidents may occur during transit on the rare occasion.
For breakages and exchange requests, please email admin@oracleofcrystals.com.au with your order number and a photo, along with your query within 14 days of you receiving your parcel.
Refunds and store credits will be issued at the discretion of Oracle of Crystals.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Qualified returned items will be refunded within 7-10 days via the payment method used in the original transaction. You will be notified when the refund has been processed by Oracle of Crystals. We are not responsible for timing of released funds from your chosen payment provider.
The customer, not Oracle of Crystals is responsible for shipping fees relating to returns and exchanges. The shipping method must be equal to, or exceed, the original delivery time frame and include a tracking number and adequate insurance equal to the total value of the order. Please include a printed copy of the order invoice as proof of purchase. Fragile items must be carefully wrapped with parcels marked as Fragile. Oracle of Crystals do not reimburse for shipping and we bear no responsibility for lost or damaged parcels.
Shipping your Returns
To return your product, you should mail your product to: Oracle of Crystals, 228 Glenferrie Road, Malvern, Victoria, 3144
You will be responsible for paying the shipping costs for returning the item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@oracleofcrystals.com.au
Still Need Help?
Contact us at admin@oracleofcrystals.com.au for questions related to refunds and returns.